Topics

Please choose a topic below to better pinpoint your question you may have.

  • How It Works
  • Modify An Order
  • Insurance
  • Preparing Your Sticks
  • Tracking Your Shipment
  • Your Sticks Have Arrived
  • Ship Sticks Guarantee
  • My Account
  • Custom Orders
  • International Shipping
  • Filing a Claim
  • Registration
  • Booking
  • Pickup/drop off
  • Customer Service

Yes. You can either drop your clubs off at the shipping facility, or schedule them to be picked up at your house, workplace or golf course.

Shipping costs vary depending on location, bag weight, and transit time. Detailed quotes can be obtained online by visiting our homepage and going to our Quick Quote feature.

Yes. Prior to placing your order, we recommend that you contact the destination to advise them of your shipment and your expected arrival date.

Yes you can cancel your pickup request at any time online by submitting your request via email to customersupport@shipsticks.com. In your email please include the name on the order, along with the pickup date and location.

Yes. If for any reason you need to cancel an order, please submit your cancellation request online via email to customersupport@shipsticks.com. You will obtain a full refund in you cancel a shipment at least 48 hours prior to the scheduled pickup date. Any cancellations inside of 48 hours will incur a $10 late cancellation fee per item.

Yes. To request a new pickup date or location for your order, please send us an email to customersupport@shipsticks.com. Please include the name on the order, your original pickup date and/or location and the new requested pickup date and/or location.

Yes. We understand the value of your clubs and automatically build in a baseline of $1,000 of insurance. You can add up to $3,500 to insure any single golf bag. Ship Sticks suggests at least $1,500 of insurance.

Ship Sticks recommends you select an amount that best matches the total estimated value of the item you are shipping. If it’s your golf clubs, you should select the total value of your golf clubs and bag including any travel case you use.

Ship Sticks’ shipment insurance protects against complete loss of your shipped item or against any physical damage that has occurred to the shipment while in transit. For items not shipped in a box, the outside casing is considered the shipping container and will not be insured.

No. You can ship your clubs in a travel bag, hard case, or box.

Yes. Standard golf bags must be 42 pounds or less to receive the stated discounts. If the total package weight exceeds 42 pounds, you must select the option for “Staff/XL” bag (up to 56 pounds). If a bag is shipped and it outweighs the maximum allowance for the bag size, the bag could be delayed in transit and you may be charged an overage.

You can purchase a golf bag shipping box at your local UPS or FedEx store.

Your clubs need to be packed in a shipping container -a golf travel bag, hard case, or box. Make sure the shipping container is completely sealed and all zippers, buckles, latches are tight and secure. You will have to affix the shipping label to the shipping container as securely as possible with clear packaging tape. It is also recommended to print a second copy of your shipping label and include it in an outside pocket (assuming you are shipping with a soft case that has one)

Yes. Bags and cases that are being shipped internationally should not be locked for customs reasons.

Upon placing your order, you will receive a confirmation email that includes your itinerary, shipping labels, and Ship Sticks Tracking ID. By clicking on the Tracking ID link in the email, you will be taken directly to your order on Ship Sticks which will provide you with the latest tracking information and details. If you need help with tracking your shipment or have questions regarding the status of your shipment, you may also contact our customer support team for further assistance.

Yes. Once your sticks have arrived at their destination, you will receive a notification via email.

Please contact Ship Sticks toll-free at (855) 867-9915 and a customer service representative will be happy to help locate your clubs, as well as take care of your immediate golf needs. Ship Sticks includes a complimentary $200 Shipment Protection Plan for any delayed item.

Yes. Next Day Air shipments will have specific commitment times. These times vary depending on zip code and location. If you need your clubs to arrive by a certain time via Next Day Air service, please contact our customer support team for assistance.

Yes. Once your sticks have arrived at their destination, you will receive a notification via email.

Ship Sticks will make every effort to ensure on-time delivery of International Shipments. Customs, and other factors within the shipper’s control including the legibility of customs forms may affect delivery times, which are outside our control. Ship Sticks will make every effort to aid and assist in getting any package through customs both home and abroad.

Ship Sticks includes a complimentary $200 Shipment Protection Plan for any delayed item.

Once your account has been created you will have access to an address book for easy rebooking of shipments, stored payment information, and quick access to your shipment history. You will also be eligible to receive special email promotions and shipping offers.

Yes. By becoming a club partner with Ship Sticks, you will gain access to some really great benefits that you can pass on to your members and guests. A few highlights of becoming a partner include complimentary shipping supplies, immediate access to our discounted rates, along with offering a service that is truly beneficial to you, your members and guests.

Simply give us a call at (855) 867-9915 and supply us with the approximate weight and dimensions of your item, where you want to ship your item, and we will coordinate the rest for you.

For information on what can and can’t be shipped, give us a call at (855) 867-9915. A few of the items that can be shipped include bikes, surfboards, boxes, and luggage.

Custom order costs will vary depending on weight and size of the item you intend to ship. To obtain a quote, please give us a call at 855-867-9915 or send us an email to customersupport@shipsticks.com.

Yes, to ship internationally or to get an international quote you can email quote@shipsticks.com with your pick up location, delivery location and dates of your trip. You can also call (855) 867-9915 and a Ship Sticks Representative will provide you with a quote.

Ship Sticks will make every effort to ensure on-time delivery of International Shipments. Customs, and other factors within the shipper’s control including the legibility of customs forms may affect delivery times, which are outside our control. Ship Sticks will make every effort to aid and assist in getting any package through customs both home and abroad.

Bags and cases that are being shipped internationally should not be locked for customs reasons.

In order to file a claim, a Ship Sticks Claims Form must be submitted to a claims representative along with photographs of the damaged merchandise. All outer packaging (travel bag, case or box) used for shipping must be made available for either a physical or photo inspection by Ship Sticks or its Logistics Partners.

  1. A photo of shipping label attached to the travel bag, case or box that was used for shipping.
  2. A photo of travel bag, hard-case or box that was used for shipping -- showing how the items were packed.
  3. A minimum of 2 photos of the damaged item(s).

The length of the claims process can vary and may take up to (30) thirty days to complete. Should you have additional questions with regards to your claim or need assistance completing the Ship Sticks Claims Form, please do not hesitate to contact a Ship Sticks Claims Representative at (855) 867-9915.

Yes! Signing up is absolutely free.

Go to Ship Sticks and look for the registration link in the top-right.You’ll be guided through a simple process. Registration requires no commitment and only takes a few moments.

Well, tell him to get his act together! We suggest that you ask your pro to go to http://www.shipsticks.com and sign up. Then you can start enjoying the convenience and savings of the Ship Sticks service.

You may schedule a shipment up to 60 days in advance. You will be able to print your shipping label immediately after scheduling your shipment.

Yes. To ship more than one bag at a time, under Package Details in the booking page, click the “Bag Count” drop down arrow and select the number of bags you want to ship.

Yes. Adding pieces of luggage to your order is easy. Underneath the traveler section and below the pickup and delivery dates there is an option to select Luggage Count. From the drop down you can select the number of pieces and choose between a carry-on, checked, or oversized bag.

Yes, under Package Details on the booking page, you can type in any information you would like. For example: Confirmation Number XXXXX, Checking in XX/XX/XX, Guest of John Smith, etc.

Yes. Ship Sticks allows you to ship your clubs one-way or round trip.

Yes. In order to place a multiple leg order, you will need to create two one-way shipments instead of a round-trip shipment. Please note that Ship Sticks does not offer discounts for Round-Trip orders, so by purchasing two One-Way shipments there is no added cost.

Your logistics provider is included on the shipping label you printed. The label can also be accessed through the confirmation email that was sent to you after booking your shipment.

One of our logistics providers will pick up your clubs. Your shipping label will indicate UPS or FedEx.

Yes you can ship your clubs from your home, office, golf course or drop them off at the nearest UPS or FedEx store.

No. But the clubs need to be easily accessible so the UPS or FedEx driver can pick them up (front porch, in front of garage, etc.)

Yes you may choose to drop your clubs off at any local UPS or FedEx store. Your shipping label and confirmation email will indicate which type of store you need to drop off at.

Find Drop-Off Locations

Some pickup and drop-off locations may charge package fees. These fees are not associated with our service and can vary by location. We recommend that you call ahead to inquire if there are any associated package fees.

Call us at (855) 867-9915 or email us at customersupport@shipsticks.com.